Decision Making

Decision Making is the 4th element of the EQi “wheel”. This element suggests that it’s important to remain objective whilst solving problems. It requires the ability to resist impulses in order to avoid rash behaviours and ineffective attempts at problem solving.

Making the right choices can have an impact on yourself and your colleagues. The ability to resist an impulsive action can help to maintain relationships, particularly when dealing with difficult people. In order to make decisions you need to understand your situation. It is important to understand how emotions can sometimes cloud judgement, making a decision less objective. How much of an impact does mood have on decision making?

In everyday life for example, when a senior leader took an EQi test with one of our EQi coaches, he exhibited high scores across the board, but particularly in decision making. The senior leader came across as an inclusive individual who can confidently make decisions. He consulted others to validate his thinking throughout the decision making process, this led to him making informed decisions, demonstrating his integrity through being open and honest. He was found to be an inclusive, decisive leader.


“People who are emotionally intelligent don’t remove all emotions from their decision-making,” says Professor Côté. “They remove emotions that have nothing to do with the decision.”

Those with a higher level of emotional intelligence establish that this anxiety is irrelevant to the current decision. Individuals with lower emotional understanding are more likely to incorrectly attribute their feelings of anxiety to current decisions because they have difficulty identifying the actual source of their anxiety. Workplace decisions made whilst suffering anxiety are thus handled differently depending on the person’s ‘level of emotional intelligence’.

According to Steven J. Stein, “Knowing yourself helps you make choices in life”.  Problem solving is an ability which is crucial to understanding how to make effective decisions.


Effective decision making is important in order to make the right choices. You need to have a high level of emotional intelligence in order to make decisions that benefit yourself and your colleagues.


Yip J, Côté S. (2013) The emotionally intelligent decision maker: Emotion-understanding ability reduces the effect of incidental anxiety on risk taking. Psychol. Sci. 24:48–55

Stein, S.J. (2009) Emotional intelligence for dummies. John Wiley & Sons: Canada p 280


Words: Kimberley Walton

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